Terms of Service

Version 1.0 · Updated 2026-11-07 · Applies to codeon.lk, the client area at billing.codeon.lk and the control panel at control.codeon.lk

These Terms of Service govern your use of the game-server hosting, VPS hosting and related services offered by CodeOn Hostings ("CodeOn", "we", "us"), together with our website, client area and control panel. By placing an order, opening an account or using any CodeOn service, you agree to these Terms, together with the Acceptable Use Policy, the Privacy Policy and the Refund & Cancellation Policy, each of which forms part of this contract.

If you do not agree with any part of these Terms, do not use the services.

1. Who we are. CodeOn Hostings is operated by Codeon Technologies Ltd, a company based in Sri Lanka, operating from Sri Lanka. The website is codeon.lk; the client area (ordering and billing) is billing.codeon.lk; the control panel (server management) is control.codeon.lk.

2. Eligibility and accounts

You must be at least 13 years old to have a CodeOn account. If you are under 18, a parent or legal guardian must open the account for you or give their documented consent and supervision — billing responsibility always rests with the account holder (the parent or guardian, where the user is a minor).
You agree to provide accurate and complete information when registering, including a working email address, and to keep it current.
You are responsible for maintaining the confidentiality of your account credentials and all activity carried out through your account, including activity by team members you invite. Notify us through the client area or Discord if you believe your account has been compromised.

3. Services covered

These Terms apply to all services CodeOn currently publishes: game-server hosting (including Minecraft, FiveM and Rust configurations), KVM cloud VPS hosting, and any additional hosting services shown in the client area (such as web hosting and Discord-bot hosting). The specific resources, features and limits attached to each plan are those published with the plan at the time of ordering. The control panel's displayed limits for your plan are the authoritative record of what your service includes.

4. Orders, billing and renewals

Ordering happens through the client area at billing.codeon.lk. Prices are quoted in the currency displayed at checkout, together with the billing term (monthly or annually) that you select.
Services are billed in advance for each term. Recurring services renew automatically according to the term you chose unless cancelled before the renewal date under the Refund & Cancellation Policy.
Payment methods accepted are those shown at checkout. Accepted methods currently include Visa and Mastercard cards, PayHere, Genie, direct Sri Lankan bank transfers (BOC, Commercial Bank, Sampath Bank and HNB), PayPal and cryptocurrency (USDT/BTC) — the checkout always shows the live list. Prices are quoted in the currency displayed at checkout; Sri Lankan taxes (such as VAT or SSCL) are not included in displayed prices and are added at checkout where applicable.
Overdue invoices may result in service suspension after any grace period shown in the client area, and termination after continued non-payment. If an invoice remains unpaid, the service may be suspended after the grace period shown in the client area, and terminated if non-payment continues. After termination, server data is kept for at least 7 days; it may remain longer (we do not promise longer), and it is permanently deleted no later than 30 days after termination.

5. Acceptable use and your responsibilities

You may use the services to run a game server, applications or workloads within the limits of the plan you ordered. Your responsibilities include:

operating the service in compliance with the Acceptable Use Policy and with the laws that apply to you, including Sri Lankan law where applicable;
complying with the licence rules of the games and software you run — you are solely responsible for meeting the end-user licence agreements of games (for example the Minecraft EULA) and plugins, mods, builds and maps you install;
the content that your communities create, upload or transmit through your service;
the security of your own worlds, files, tokens and databases, including the passwords and permissions you manage in-game and in the panel.

6. Resource usage and fair use

Each plan carries stated allocations of RAM, storage, traffic and other resources. The published plan limits are the ceiling for normal operation.
Usage intended to work around plan limits without upgrading — or abnormal sustained consumption that your chosen tier is not designed for — is handled as described in the Acceptable Use Policy, in the first instance through contact and an upgrade suggestion wherever possible.
Burst behaviour, traffic counting and quota handling for each service type follow the metrics shown in the control panel; where a plan description and the panel disagree, the panel is authoritative. Sustained usage that degrades other customers' service is handled as a fair-use matter after notice and an upgrade suggestion.

7. Backups and data

Where a service includes automatic backups, this is stated with the plan and any backup copies retained by us are made available for recovery from the panel when technically possible.
You remain responsible for your data. Back up your worlds, databases and configurations yourself, before making significant changes. We do not guarantee recovery of data lost to user error, in-game griefing, corrupted mods/plugins, or events outside our control, except where a backup service is specifically included and operated by us.
After services are terminated for non-payment or by your request, remaining data may be irrecoverably deleted after the retention window stated below. The window: at least 7 days after termination, possibly longer without a promise, with permanent deletion no later than 30 days after termination.

8. Suspension and termination

We may suspend a service, with notice wherever practicable, if it breaches the Acceptable Use Policy, for non-payment, or where operation of the service endangers our other customers' services.
You may cancel at any time under the procedure in the Refund & Cancellation Policy.
We may terminate services that repeatedly or seriously breach the Acceptable Use Policy, after any cure period we consider proportionate. Serious abuse of the kind described there may justify immediate suspension without prior notice where necessary to stop ongoing harm.

9. Service limitations

Game-server hosting and VPS services are provided with the resources described to you at ordering. We do not commit to any uptime percentage or compensation scheme in these Terms. Any operational commitments we make to you are the published plan descriptions — no formal Service Level Agreement is advertised, and nothing in these Terms should be read as one.

10. Abuse handling

Reports of abuse, attacks or unlawful activity may be submitted through the route described in our Abuse & Security Reporting page. We may take action on our own initiative in line with the Acceptable Use Policy. Where we are legally compellable to act on a valid legal request, we will comply; otherwise, action follows our own policy.

11. Intellectual property

The CodeOn name, logo and website design are the property of CodeOn Hostings and may not be used without permission. Content that you upload, configure or that your players generate is yours or its respective owners'. By using the services you confirm that you have the rights needed to run your content, and you grant us only the limited rights necessary to host and operate it for you.

12. Limitation of liability

To the maximum extent permitted by applicable law, CodeOn is not liable for indirect, incidental or consequential losses, including lost profits, lost in-game progress, lost revenue, lost donations, or community reputational loss. Our aggregate liability for any claim arising from the services is limited to the amount you actually paid us for the service in the billing period immediately before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence or fraud.

13. Indemnity

You agree to indemnify and hold CodeOn harmless against claims by third parties arising from the content or operation of your hosted services, your breach of the Acceptable Use Policy, or your breach of any third-party licence (including game publisher EULAs), except to the extent caused by us.

14. Disputes and governing law

These Terms are governed by the laws of Sri Lanka, without prejudice to mandatory consumer protections that may apply to you under your own jurisdiction's law where those cannot lawfully be excluded.
A good-faith approach comes first: contact us through the client area or Discord before escalating, and we will engage in the same spirit to resolve the matter informally.
Where informal resolution fails, disputes fall under the competent courts of Sri Lanka For customers in Sri Lanka, the competent courts are those of Colombo, Sri Lanka; there is no arbitration scheme unless we agree to one in writing.

15. Changes to these Terms

We may update these Terms as our services change. Substantive changes will be announced reasonably in advance through the client area, Discord or email. Continuing to use the services after a change takes effect constitutes acceptance; if you disagree, you may cancel under the Refund & Cancellation Policy.

16. Contact

Questions about these Terms and for all account matters use the routes listed on our Contact & Support page: the Discord community, client-area tickets, or email to support@codeon.lk.