Contact &
Support
CodeOn support is community-first. The Discord is where the fastest answers live — server advice, outage chatter, configuration help from people who run servers for a living. Structured matters that need a paper trail belong in a client-area ticket. Account and billing emails go to the address below.
Choosing the right route
- Server not behaving as expected? Try Discord first — someone there has usually seen the exact log line before.
- Billing, renewal or refund? A client-area ticket, or email. Include the email on the order so the account can be matched quickly.
- Reporting another server or a security issue? Follow the report page so your report has the details we can act on.
Hours and expectations
All three routes are covered 24/7 — the Discord community, client-area tickets and email — with the same team behind all of them. The honesty bar of this page is deliberately plain: we have written nothing about response times or coverage that our support rota has not already committed to.
Registered contact point
For anything formal — billing disputes, legal notices, data requests — email support@codeon.lk with the subject line "Legal request"; the same team that runs the Discord and tickets handles it.
For the interactive contact form and the newest information, the main site's contact page is codeon.lk/contact.html.