Refund &
Cancellation Policy
This policy explains how cancellations work and what can be refunded. It is written around the commitment CodeOn already makes publicly: every hosting plan currently advertises a 72-hour money-back guarantee. Where an individual plan's checkout page states anything different, the wording shown at checkout takes priority over this general text.
1. Cancelling a service
- Cancellation is made through the client area at billing.codeon.lk, from the service's billing page. If you cannot find the control, open a ticket or ask in the Discord and your cancellation will be recorded for you.
- Cancelling stops the service renewing for the next term. The current paid term continues to run: your server stays alive until the end of the period you already paid for, unless you ask for earlier termination.
- When a service terminates, its data is handled as described in the Terms of Service — back your worlds and files up first, because hosted data becomes unrecoverable once a service has ended. Concretely: server data is kept for at least 7 days after termination, may remain longer without a promise, and is permanently deleted no later than 30 days after termination.
2. The 72-hour money-back guarantee
- Within 72 hours of your first payment for a service, you may request a full refund of that payment — as published on CodeOn's plan pages and checkout. The clock starts when the order activates.
- A request counts when it reaches us through a client-area ticket or email within those 72 hours, whatever time it takes us to process it afterwards.
- The guarantee applies to the first payment of a service. It is meant for customers assessing whether the service suits them; it is not meant to be combined with abuse of it — see section 4.
3. Beyond 72 hours
- After the 72-hour window, the paid term continues to be delivered. Hosting services are supplied in advance for a fixed term, so an unused remainder of a term is not automatically refundable: the resources were reserved for the duration.
- In situations of genuine service failure on our side within a paid term, contact us through a ticket — those are dealt with on their merits, case by case, rather than by the automatic rules above.
- We do not run a fixed goodwill or service-credit scheme: genuine service failures inside a paid term are handled case by case at our discretion — open a ticket with what happened and we will take it seriously.
- If the law that applies to your situation gives you a refund right stronger than this document, that law takes priority, and this policy does not take it away.
4. Refunds that will not be issued
- Services terminated early because they breached the Acceptable Use Policy.
- Requests made after the 72-hour window for ordinary reasons — a change of mind, or a community that dissolved.
- Amounts already spent on third-party costs provisioned at your request where they cannot be recovered.
- Chargebacks or payment disputes filed without first contacting us. Filing one this way while skipping the guaranteed route risks an account-level or card-issuer restriction, and it slows down a help desk that would genuinely have tried to resolve things with you.
Not refundable: setup or installation fees, paid add-ons and upgrades (their unused remainder is not returned), and payment-processor fees — on partial refunds, the processor's fee may be deducted from the amount returned.
5. Renewals
- Services renew automatically by default so that communities are not surprised by an offline server. To avoid a renewal, cancel before the renewal date shown in the client area.
- Renewal payments are charged at the term and rate active on your order, including any published price change notified in advance.
- Renewal payments that succeed after a failed attempt on a card you no longer use should still be reported to us quickly; we treat those with the same fairness as any other over-charge.
- If a renewal payment fails, we retry it, and the grace window before suspension is the one displayed in the client area for your service.
6. How refunds are paid
- Approved refunds go back through the original payment route where the processor allows it, or by the agreed alternative if it does not.
- Once a refund is approved, it is processed within 5–7 business days back through the original payment route; processor and bank timelines can add further delay, especially for bank transfers and cryptocurrency.
- Refunds are paid to the person or entity that paid. If a parent or guardian funded a child's order, the refund follows the payment, not the in-game player.
7. Exceptions required by law
Nothing in this policy removes rights you have under mandatory law, including consumer protection rules that may apply in Sri Lanka or in your own country of purchase. Where a conflict exists, apply the stronger protection available to you, and raise it — we will treat the legal position seriously wherever it clearly applies.
8. Contact
Cancellations and refund questions go through the client area at billing.codeon.lk, the routes on our Contact & Support page, or the Discord community at discord.codeon.lk.