Acceptable Use Policy
This policy defines what you may and may not do on services hosted by CodeOn Hostings. It exists so that one customer's server never becomes another community's problem: our platform carries real people's games and their real groups, and behaviour that attacks, defrauds or overwhelms them is not tolerated. It applies to all game servers, VPS and additional services we host, to everyone who uses them through your account, and to your conduct towards our own infrastructure and staff.
1. Prohibited on any CodeOn service
- Attacks and disruption. Launching, arranging, or participating in denial-of-service attacks, network floods, booter or stresser traffic, or any attempt to overwhelm a server, ours or anyone else's.
- Unauthorised access. Gaining or attempting to gain unauthorised access to any account, panel, file system or network — including other customers' services, our own management systems, and any third-party system.
- Malicious software. Distributing, hosting, or testing malware, botnets, rootkits, trojans or any software whose purpose is to compromise systems, steal credentials or earn unauthorised access.
- Spam and fraud. Unsolicited bulk email or messages, phishing, fake shops, giveaway scams, chargeback fraud, impersonation of other people or companies, or trading in stolen accounts, gift cards or payment instruments.
- Unlawful content. Content that is unlawful under the laws that apply to us or to you, including content that violates Sri Lankan law where our services fall under it, sexual content involving minors without exception, extremist material used to incite violence, and illegal trade.
- Exploiting players. Cheats, injected clients, duplication exploits, or any game content maliciously designed to damage other players' experience, harvest their credentials, or hold their accounts or items at risk.
- Resource abuse. Deliberately circumventing plan limits, running sustained workloads your tier is not designed for, using game plans as general-purpose render or mining farms, or running anything that materially degrades other customers' performance where your tier does not allow it.
- Platform abuse. Attempts to bypass suspension or termination of an account, reselling our services in violation of the Terms of Service, or probing our systems to find weaknesses outside an agreed security discussion.
Cryptocurrency mining is prohibited outright on every service we offer — on shared game plans (where it is straightforward resource abuse) and on KVM VPS plans too. Running mining software, mining pools or mining-favoured workloads on any CodeOn service is a breach of this policy and grounds for suspension without a refund where the Refund & Cancellation Policy excludes terminations for policy breaches.
2. Try us first
If you are unsure whether what you want to run fits this policy, ask in the Discord or open a ticket before you deploy. Most grey areas — automated bots, backup tooling, monitoring, high-traffic projections, third-party anticheat — are fine when we can see them coming.
3. Third-party licences
Game publishers have their own rules for how their games may be run as a service. Running Minecraft servers within the Minecraft EULA, running FiveM within the CitizenFX Foundation framework licence, and running Rust within its publisher's terms are your responsibility: CodeOn provides hosting infrastructure and does not grant you any licence from those publishers. Where a publisher's rule is specific — for example against selling gameplay advantages in certain contexts — the law and the publisher will treat you as the operator.
CodeOn adds no further restrictions of its own beyond the publishers' own terms: whatever each publisher's agreement allows you to run, you may run here, and what it forbids is forbidden by the publisher, not by an extra CodeOn rule on top.
4. How reported violations are handled
- Reports. Anyone, including players from outside CodeOn, can report an abuse through the route on our Abuse & Security Reporting page. Evidence such as timestamps, addresses and screenshots makes a report easier to act on.
- Review. We look at what was reported, prioritising by severity: attacks, malware, child-safety matters and fraud first. Where we need to speak to you, we use the account email on the ticket or, where you opted into it, Discord.
- Action. Depending on severity, action means a conversation and a fix window, a configuration change, a suspension, or permanent termination. Something that puts other customers at immediate ongoing risk can justify suspension without prior notice, followed by an explanation.
- Appeal. If you disagree with an action taken under this policy, appeal through the client area with your account details and any evidence. Appeals are reviewed by someone other than the person who made the original call wherever possible.
5. Legal requests
Valid legal processes (such as court orders) are honoured where we are legally compelled to do so; we will act only so far as the request actually requires. Reports from law enforcement go through the report route as well. For CodeOn, law-enforcement correspondence goes to support@codeon.lk with the subject line "Legal request", with anything time-critical also flagged on the Discord community; we act under the laws of Sri Lanka.
6. It applies to us too
Our own staff and in-game presence follow the same rules; we treat abuse by our own people at least as seriously as abuse by customers. If someone from CodeOn acts out of line towards you, report it through the routes on the Contact & Support page.
Our internal staff-conduct annex binds the team to this same standard and to a higher bar still; the annex itself is an internal document, and this page is the enforceable version customers can point to.